Refund & Cancellation Policy

Last updated: 6 August 2026

The short version. Evaluate MEERAVIO free for 14 days before paying anything. Cancel any time — future charges stop, the paid period runs to its end, and your records stay readable and exportable on your PC even after that. Because the full product can be tried before purchase, paid periods are not refunded; billing mistakes and duplicate charges always are.

1. Try before you pay

Every new installation can start a free 14-day trial with all features enabled and no payment details collected. The trial exists precisely so that no clinic ever has to pay to find out whether MEERAVIO suits it.

2. Subscriptions and how they charge

MEERAVIO is sold as a per-clinic subscription: monthly via an autopay mandate (UPI Autopay / e-mandate) or as an annual prepaid term.
Payments are processed by Razorpay. Amounts and applicable taxes are shown before you authorise the mandate or payment.

3. Cancelling

Cancel any time: message us on WhatsApp (+91 93705 67777), email shashikantmorale@gmail.com, or cancel the mandate from your own UPI/banking app. Any of the three works.
Cancellation stops future charges. Your license runs to the end of the period already paid, then the software enters read-only mode.
You are never locked away from your records. After a subscription ends, existing reports and records remain readable and exportable on your PC indefinitely, at no charge; reports for scans already performed can still be completed and printed. Only new work (new patients, check-ins, new reports) waits for renewal.

4. Refunds

Paid periods are not refunded, in whole or pro-rata, once the period's license key has been issued — the 14-day trial is the evaluation window, and a cancelled subscription still runs to the end of what was paid.
Billing errors are always refunded in full: a duplicate charge, a charge after a confirmed cancellation, or a payment for which no license key was issued. Report it within 30 days of the charge and we refund to the original payment method, normally within 5–7 working days of confirmation, via Razorpay.
If a genuine defect prevents the software from running at all on a supported system and our support cannot resolve it, we will put things right — by fix, credit or refund of the affected period at our discretion. Tell us; we would rather fix it.

5. Failed autopay debits

If a mandate debit fails, the bank and Razorpay may retry over the following days; license keys carry a short grace margin so a slow retry does not interrupt a paying clinic. If the mandate stops entirely, the license simply expires at the end of its period into read-only mode — no penalty, no data loss, and renewal restores full use immediately.

6. How to request a refund

Send the clinic name, the payment reference (from your bank/UPI app or the Razorpay receipt), and a line about what happened, to the email or WhatsApp above. We confirm within two working days what we found and what happens next.

7. Contact

Orisoniva Healthcare Private Limited (MEERAVIO)
Beed, Maharashtra, India
Contact person: Dr. Shashikant Morale
Email: shashikantmorale@gmail.com · WhatsApp: +91 93705 67777